Returns Policy

All handcrafted jewellery is made by Lucille in London, UK.  As such, production can take up to 8 weeks for those items that are made to order.  Items marked as available will be shipped within 1 - 2 business days, with delivery estimated to be up to 3 - 4 business days from when the order is shipped.

For items that are made to order, if your item needs to be re-sized or adjusted, we will gladly make the relevant adjustments to your item free of charge and will cover the cost of delivery for returning the item to us to be adjusted. 

For pre-owned, pre-loved, vintage, or antique jewellery; pieces are sold 'as seen' and are described in as much detail as possible.  We personally source the highest quality pieces, however, please be aware that these pieces have been pre-owned, and so they will not be in 'new' condition.  Please contact us before purchasing pre-owned pieces if you have questions about their condition.

If you decide to return your item, please do so within 5 working days from receipt of your order.  We will then credit your store account with the full amount of your returned item.  Your store credit will remain on your account for 12 months from the date it is credited to your account.   

Earrings purchased from Lucille London are not eligible for return due to hygiene reasons. 

Bespoke orders are final sale and will not be refunded or eligible for exchange or refund, however, we do provide free of charge re-sizing services within 14 days of receipt of your order, and we will cover the cost of postage for you to send us your item for resizing and for us to return it to you.

For both bespoke orders and when ordering from our online shop, making changes to size or style more than 14 days after receipt will be subject to additional charges.

​We want you to be entirely satisfied with your experience in shopping with Lucille London, and we want you to love your jewellery.  Please do get in touch with us if you are not entirely satisfied with your purchase.